FAQs Functional - onDemand QA

What is the process after I sign up ?

Customer will receive a welcome email with instructions.
1) onDemand QA projects are managed using ActiveCollob – Cloud based Project management software.
2) A new project is created and customer will receive ActiveCollob login information
3) For each project, a QA Manager / Lead is assigned to discuss the project scope initially.
4) All project related documents are exchanged and stored as ActiveCollob project. For ex: NDA, Requirements, QA artifacts, etc
5) QA manager will guide the customer depending on the type of service chosen.

How are projects managed for onDemand QA services ?

We use ActiveCollob – an online collaboration cloud based Project management software to keep track of entire project.

Where do I email or upload my requirements or test cases?

All QA artifacts are uploaded in ActiveCollob project.

Do you have specific format for requirements to be shared?

No, we use what customers already have. Customers do not need to prepare anything new. It can be in one of the following format:

Word document
Excel file Requirements could be:
Cloud based
Secured repository within Customer’s facility like SharePoint, Caliber, etc (VPN access might be needed)

Do you need specific format for Test cases to be executed?

No. At minimal we would like to have Description, Test Steps and Expected results.

How do we update our requirements and let you know of the changes?

Customers can update their requirements in ActiveCollob, and an automail notification is sent across to onDemand QA team, which will trigger the workflow.

Once requirements are uploaded, what is the next step?

Our team will review the requirements and request for a Q&A meeting if any requirement needs to be clarified.

QA Manager / Lead will provide Test Plan and Test Estimation for the project
QA Manager / Lead will identify the resource(s) and assign them to the project.
QA Manager / Lead will share the resource(s) information in ActiveCollob.

The identified resource(s) will go through the requirements and Testcase design phase begins

Do you test on Mac machines?

Yes, we have Mac machines available for testing.

Can you customize reports to our needs?

Yes, we can provide you with custom reports as per your requirement which are accessible in real time.

Do you do any code based/unit testing?

Why choose us?

We offer onDemand testing services for Functional, Automation and Performance testing, which means that we are able to ramp up your testing efforts in no time and for any length of time. Not only that, we provide dedicated QA managers / Lead for each project.

What are the different types of testing you do?

Functional (Integration, System, Regression, UI, Compatibility)
Database
API
ETL
Embedded Testing
Automation
Performance (Load/Stress)

How do we get in touch with you?

To reach us:

Submit online form http://ondemandqa.thoughtframeworks.com/contact-us/
Call Us: +1 949 204 1111
Email Us: info@www.ondemandqa.com

What bug tracking tool do you use?

We gel well with your process. We can use whichever tool you prefer. In case, you’d like our recommendation, we can use You Track – a cloud solution defect tracking platform.

http://www.jetbrains.com/youtrack/buy/index.jsp

Do you offer Consulting services?

Yes, we offer Consulting services. To build & optimize your QA Process Create Test templates/documentation. Test Strategy, Test Plan, Test Estimation and Testcase generation

What’s your domain expertise?

Education, Insurance, Banking, Finance, CRM, ERP, Retail, Health Care.

Can you ramp up on short notice?

Yes we can…! We have highly experienced resources to ensure project team ramp-up on short notice. Our Software QA Analysts & Test Engineers create and maintain QA processes & Best practices to overcome unexpected bottlenecks. We can provide any number of resource with in 2 weeks.

Which Test Management tools do you use?

TestRail, TestLodge, TestLink, Quality Center, TestStuff.

How do I pay?

You can pay via Debit and Credit Card through our website.

What makes onDemand QA so unique and how is it different from conventional QA Services?

OnDemand QA provides testing services without long term commitment and on need/requirement basis to satisfy your project needs. It is an ‘Easy to adopt’, ‘Simple to use’ and ‘Pay as you go’ QA service.

Why should we opt for your services?

Our services are Professional, Precise with Zero-Defect Strategy, Process Oriented, Flexible and Low cost.

Are your QA Analysts certified?

Yes, our team comprises of ISEB/ISTQB certified testers.

Do you have any offers?

Yes, for New Customers/Projects, first 20 hours of testing is absolutely FREE!

Will you provide SME’s for our project?

Yes, we do provide SME’s to oversee projects from start to successful completion.

How secure is your Network?

Our network infrastructure is secured by adequate Firewalls, Antivirus and Multiple layers of protection, thus preventing unauthorized access including Hackers and Data interceptors.

Is NDA mandatory to use onDemand QA services?

No, it’s your choice. If a Customer requires us to sign the NDA before the project is initiated, we can do so.

Do I need to have a login to join ActiveCollab?

Yes. After the customer signs up, they will receive an email from onDemand QA team with login details for ActiveCollab.

Do I have an option to tell the number of onDemand QA resource(s) required ?

Yes. During the sign up, we will provide you an option to request the number of QA resource(s). You also have an option to ramp the number of resources up/down during any phase of the project.

Who would be our Point of Contact, and how to get in touch with them?

The QA Manager / Lead will share the contact details of the resources in ActiveCollab, inclusive of their Email and Skype ID.

What is the communication protocol for any queries we may have?

Customer can directly send an email to QA Manager/Resource(s) or Customer can raise all their questions in ActiveCollab to track all communications on the project.

What time zones does your company work in?

onDemand QA Team works during regular IST hours – 8 to 6 pm IST. January 1st 2016 onwards, a dedicated team will be available to offer 24/7 support.

Can we review the artifacts created by onDemand QA team; like RTM, test cases, etc.?

Yes. The customer will have access to all their artifacts in the ActiveCollab Project from Day 1 till the end of the project with post completion access for up to a period of 6 months. All documents are accessible in real time as most of the Project / Test management software are cloud based solutions.

Can we import your artifacts into our systems? For ex: test cases for future use.

Yes, all artifacts created for your project will be shared with you.

What OS & Browser Platforms do you test?

We have a Test lab with:

different physical OS & browser combinations
different virtual OS & browser combinations
different tablet OS & browser combinations
different mobile OS & browser combinations
Different OS – Windows, MAC & Linux
Different Browser & its version – IE, Chrome, Firefox, Safari etc

In addition, we use Browserstack.com for instant access to all desktop and mobile browser testing to cover every customer’s requirement.

We have existing test scripts. Can that be utilized for execution?

Yes, we can import the test cases\scripts and use them for execution.

We have existing test scripts that need to be updated. Will you take up this kind of service?

Yes, it falls under the section of design and execute test cases. We will be able to update and execute them.

We do not have any requirements but would like testing to be done on our application. Can you work with us?

Yes, we have accomplished several such tasks before, and our engineers will work with you to test your application thoroughly. If required, we will also prepare a traceability matrix and share with you so we do not miss any requirements before the testing starts.

We would like to see sample test cases. Could you provide us?

Yes, we can provide you with sample test cases on request.

In case you face a blocking issue while executing test cases, will you charge us for the remainder of the day?

We charge you only for the hours worked on your project, time tracking is made easy with the online collaboration software.